Xbox console companion app

Xbox console companion app DEFAULT

Troubleshoot Xbox Console Companion app game streaming

Note Before you begin troubleshooting any of the following issues, you'll want to first verify that you have the latest version of the Xbox Console Companion app on Windows 10. Users in the European Union and Korea using a Windows 10 N or a Windows 10 KN will also need to install the Media Feature Pack for N and KN versions of Windows 10 to use this feature.

Verify version of Console Companion app

Media Feature Pack for N and KN versions

Looking for help streaming games with your Xbox Series X|S console? The Xbox Console Companion app does not support game streaming with Xbox Series X|S consoles. Instead, you can play your games on your mobile devices with remote play on the Xbox app. For more info, see:

Set up remote play

My Xbox One isn't visible in the Xbox Console Companion app on Windows 10

Note Streaming to the Xbox Console Companion app on Windows 10 is available on Xbox One generation consoles only. It is not available on Xbox Series X|S consoles.

Make sure to turn on your Xbox One and connect it to the same subnet as your Windows 10 PC. If it’s turned on and connected to the same network, you may need to specify the IP address of the Xbox One. You can find your console’s IP address by pressing the Xbox button  to open the guide, going to Profile & system > Settings > General > Network settings, and then selecting Advanced settings.

Open the Xbox Console Companion app on your PC. In the navigation pane, select Connection, enter the Xbox One IP address into the Xbox One not listed? Enter your console’s IP address box, and then select Connect.

Image shows the Add a device screen with the option to add a console’s IP address.

If this doesn’t work, your Xbox One probably isn't on the same subnetwork as your Windows 10 PC. Check that both are on the same network.

Important Make sure you don’t share the same SSID (network name) for both your 2.4 GHz network and your 5 GHz network.

Some wireless routers will default to using a single name (SSID) for both the 2.4 GHz and 5 GHz networks, while others will default to two separate names that help you identify the frequency band. If your router uses the same network name for both networks, you can configure the router to assign different names to each network. By creating separate names for each, you can explicitly configure the PC and the Xbox One to use a specific network and frequency band.

Finally, try restarting your PC and your console, as this can sometimes fix connectivity issues.

I can't connect to my Xbox One from my Xbox Console Companion app on Windows 10

Check that your console allows Xbox Console Companion app connections:

  1. Press the Xbox button  to open the guide.
  2. Go to Profile & system > Settings > Devices & connections > Remote features > Xbox app preferences.
  3. Under Xbox app, select Allow connections from any device.

If you still can’t connect, try restarting your PC and your console.

I can't start game streaming from my Windows 10 PC

Check that your Xbox One console allows game streaming:

  1. Press the Xbox button  to open the guide.
  2. Go to Profile & system > Settings > Devices & connections > Remote features > Xbox app preferences.
  3. Under This Xbox, select Allow game streaming to other devices.

I’m receiving the error message, “To continue, sign in on your console using this account”

You must be signed in to the Xbox Console Companion app with the same gamertag as the one that’s signed in on the Xbox One console. Your profile must exist on the Xbox One. Try signing in directly on the console. (Usually, your profile will automatically sign in when you connect to the console.)

I can’t watch TV or other protected video content

Some content, such as protected video or protected HDMI video, can’t be streamed to your PC. However, you can watch this content on your console.

I can’t play a game that requires Kinect

Unfortunately, you can’t stream a game that requires Kinect, even if you have the Kinect for Windows PC. You can still play those games on your console.

My flight stick/racing wheel/arcade controller/gaming accessory doesn’t work

We do not support any controllers other than official Xbox One and Xbox 360 controllers at this time.

The Xbox Game Bar keeps popping up when I hit the Xbox button on my controller

You can stop the Game Bar from opening when the Xbox button  is pressed in Windows Settings. Press the Start button , select Settings > Gaming > Game bar, and then clear the Open Game bar using this button on a controller checkbox.

Image shows open checkbox of “Open Game bar using this button on a controller.”

I can’t record game clips on my Xbox One or broadcast to Twitch while game streaming

We do not support using the console to broadcast to Twitch or record game clips at the same time as game streaming.

My controller stopped working

Try stopping game streaming, and then disconnecting and reconnecting the controller.

If this still doesn’t work, look at your Device Manager to make sure Windows is recognizing that your controller is plugged in.

My controller doesn't work immediately after starting game streaming, or on the console immediately after ending game streaming

Some games do not handle transitioning the controller between the Windows 10 PC and the Xbox One console. If that’s the case, try restarting the game to fix this issue.

My game chat audio isn't working

Make sure your audio device for both input (microphone) and output (speakers) is set correctly on your PC. Under Control Panel, select Sound. You’ll find these settings on both the Playback and Recording tabs.

If you have trouble hearing audio or seeing video, see:

Video is darker/lighter than it appears on my TV

Computer screens and TVs can display video at different brightness levels. Often games offer a “Brightness” or “Gamma” setting that you can use to adjust the brightness of the game. Your PC’s monitor may require a different setting than your TV.

Audio and video regularly freeze (every 30 seconds, 45 seconds, or minute)

If you have a poor network connection or an older wireless network card driver, it can initiate scans of wireless networks in the background. Some, but not all, wireless cards can be asked not to scan as frequently.

  1. Right-click on the Start icon .
  2. Select Device Manager.
  3. Expand Network Adapters.
  4. Right-click on Intel (name of wireless card).
  5. Select Properties from the menu.
  6. Select the Advanced tab.
  7. Select Roaming Aggressiveness from the Properties list.
  8. Change value to 1. Lowest from the dropdown list.

This will put the Intel driver in the lowest scanning mode.

For Qualcomm (Atheros) Wi-Fi devices:

  1. Right-click on the Start icon .
  2. Select Device Manager.
  3. Expand Network Adapters.
  4. Right-click on Wi-Fi Adapter.
  5. Select Properties from the menu.
  6. Select the Advanced tab.
  7. Change Scan Valid Interval to 120. (The default is 60.)

This will increase the roaming interval for the Wi-Fi driver to 120 seconds.


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Contact times

Phone support

Monday to Friday: 6:00am-5:00pm PTSaturday to Sunday: 6:00am-5:00pm PT

Web chat

Monday to Sunday: 24 hours a day

Sours: https://support.xbox.com/en-US/help/games-apps/troubleshooting/troubleshoot-xbox-app-game-streaming

Xbox app

Your away game

use the arrow keys to navigate through the pivots and tab to focus on focusable content inside a pivot section
  • Xbox parties
  • Chat made easy
  • Sharing
  • Achievements

With the Xbox app setup or join an Xbox party. Get together and chat with friends as you move from game to game, right from your phone or tablet. Chat with friends on Xbox Series X|S, Xbox One, and Windows PC.

Your gaming friends are just a tap away with the Xbox app while at home or on-the-go. Use the onscreen keyboard from your phone or tablet to send a quick message, search for a game, or enter a code. And built-in voice chat couldn’t be easier when using the headset you’ve already paired with your phone.

The easiest way to share game clips and screenshots from your console is with the Xbox app. See your game captures all in one place, and send it to Xbox chat and activity feed, or gaming and social networks like Instagram, Snapchat, Whatsapp, and more – you choose where.

Celebrate your progress with achievements. Access leaderboards to see how you rank against friends, sort and filter your most important achievements all while you’re on the go.

Sours: https://www.xbox.com/en-US/apps/xbox-app-for-mobile
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Verify that you have the latest version of the Xbox Console Companion app on Windows 10

The Xbox Console Companion app will automatically update itself through the Microsoft Store app on Windows 10, but there are occasions when a game or an app may fail to update. In such cases, you’ll have to manually update your games and apps to get to the latest version.

Current version of the app

The current version is 48.55.30001.00000.

To locate what version of the Xbox Console Companion app you have installed, open the Xbox Console Companion app and select Settings. On the General tab, scroll to the bottom of the screen to the About section to see your current version number.


Did this resolve the issue?

Still need help?

Request a call, chat online, and more.


Contact times

Phone support

Monday to Friday: 6:00am-5:00pm PTSaturday to Sunday: 6:00am-5:00pm PT

Web chat

Monday to Sunday: 24 hours a day

Sours: https://support.xbox.com/en-US/help/games-apps/apps-help/verify-version-xbox-app-on-windows-10
Xbox Game Pass How To Play on PC - How To Setup Xbox Game Pass on PC Instructions, Guide

How to sign in to the Xbox Console Companion app on Windows 10

Signing in to the Xbox Console Companion app is quick and easy, but if you're brand new to Xbox, or if you have multiple Microsoft accounts, we've designed a helpful and easy experience for you.

The Xbox Console Companion app comes pre-pinned to the Start menu in Windows 10. To start the sign-in process, select the Xbox Console Companion app for the first time. The app will begin to open and you'll see a smaller box open over the app with several avatars on it. If you've signed in to Windows 10 using a Microsoft account, your experience will slightly vary.

Note If you’re having trouble signing in to the app because the sign-in prompt disappears before you can fill it in, try restarting your Windows 10 device.

You signed in to Windows 10 using a Microsoft account

If you signed in to Windows 10 using your Microsoft account, that account will be linked to the user account signed in on the PC. This makes it much easier to sign in to all Microsoft apps (Skype, OneDrive, Office 365, Xbox, Groove Music, Movies & TV, and much more).

Select the Xbox Console Companion app for the first time to start the sign-in process. The app will begin to open and you'll see a smaller box open over the app with several avatars on it.

Image shows the app connecting to the Xbox Live service with three avatars appearing in the foreground.

The Xbox Console Companion app will take the Microsoft account credentials you used to sign in to Windows 10 and check to see if there's a gamertag associated to this account.

Scenario 1: You have an existing Xbox Live account associated with your Microsoft account

If there's an Xbox Live account associated with your Microsoft account, you'll see a Welcome back screen with your name and gamerpic on it. The Xbox Console Companion app will then show you a Here's how you look on Xbox Live screen.

If this is you and the account you use for gaming on Xbox, select Let's play. This will sign you in and the app will continue to open to your personalized Xbox experience.

Scenario 2: You don't see your current Xbox Live profile

If the account shown is an old account, is not yours, or is not the account you currently game with, select Sign in with a different account. This will bring up the account picker screen. The account picker is a new feature that allows you to easily jump between Microsoft accounts without having to enter passwords or verify your credentials again.

To add a new Microsoft account to the account picker, follow these steps:
  1. Select Microsoft account.
  2. You'll see the Microsoft account sign-in boxes, where you'll enter:
    • The email address associated with your Microsoft account.
    • The password associated with your Microsoft account. If you’ve forgotten the password, there's a button to retrieve it right below the text box.

      Note If you forgot the email address that you use to sign in, use the Lost Account Solution.

    • Complete the rest of the sign-in process as you validate your account. Once you're done, you'll return to the Welcome back screen with your name and gamerpic on it. The Xbox Console Companion app will then show you the Here's how you look on Xbox Live screen, where you can select Let's play to enter the app.
  3. Once this sign-in is complete, you won't have to sign in to the Xbox Console Companion app, any Xbox games, or the avatar app again, unless you sign yourself out of the Xbox Console Companion app in the Settings menu from within the Xbox Console Companion app.

Scenario 3: You don't have an Xbox Live account associated with your Microsoft account

If you don't have an Xbox Live account associated with the Microsoft account you used to sign in to Windows 10, the system will auto-generate a new gamertag for you. Upon acceptance, an Xbox profile, including gamertag, will be automatically assigned to your email. You can change your gamertag for free within the first 30 days. After that, there will be a small fee. For information on how to change your gamertag, see How to change your Xbox Live gamertag.

Note If you get to the Let's get you an alter-ego for Xbox Live (We call it a gamertag) screen and you realize you've signed in with a Microsoft account that doesn't have an Xbox Live account, you can select Sign in with a different account. This will bring up the account picker screen, and you can add the Microsoft account you use to sign in to Xbox Live.

You signed in to Windows 10 using a local account

A local account is a set of credentials other than a Microsoft account. Using a local account is common with users upgrading from Windows 7.

Upon launching any Microsoft app, including the Store, you'll see a prompt to sign in or create a Microsoft account. The first Microsoft account you use to sign in will become the default account your device will use to sign you in across all Microsoft services.

Note For the best experience, use only one Microsoft account for all Microsoft products and services. You can sign in and out of all Microsoft services, and you can change the default account, but you can't merge two accounts, so be careful when creating new accounts.

Select the Xbox Console Companion app for the first time to start the sign-in process. The app will begin to open and you'll see a smaller box open over the app with several avatars on it.

Image shows the app connecting to the Xbox Live service with three avatars appearing in the foreground.

Because there is no Microsoft account entered yet, you'll be asked to Add your Microsoft account.

Scenario 1: You have a Microsoft account that you use for other Microsoft services, but you don't have an Xbox Live account

  1. On the Choose an account screen, click the Microsoft account button.
  2. On the Add your Microsoft account screen, you'll see the Microsoft account sign-in boxes, where you'll enter:
    • The email address associated with your Microsoft account.
    • The password associated with your Microsoft account. If you've forgotten the password, there's a button to retrieve it right below the text box.
  3. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. Since you use this account for other Microsoft services, you should use this option so that sign-in, settings, and syncing will happen automatically for all other Microsoft services. Complete this step by entering your password again and selecting Next.
  4. Because no Xbox Live account was associated with this Microsoft account, the system will auto-generate a new gamertag for you. If you don't like the gamertag we've created, don't worry—you get one free gamertag change. See How to change your Xbox Live gamertag for help.
  5. Select Let's play. This will sign you in, and the app will continue to open to your personalized Xbox experience.
  6. Once this sign-in is complete, you won't have to sign in to the Xbox Console Companion app, any Xbox games, or the avatar app again, unless you sign yourself out of the Xbox Console Companion app from the Settings menu in the Xbox Console Companion app.

Scenario 2: You have a Microsoft account that you use for your Xbox Live account, but you don't use any of the other Microsoft services yet

  1. On the Choose an account screen, select Microsoft account.
  2. On the Add your Microsoft account screen, you'll see the Microsoft account sign-in boxes, where you'll enter:
    • The email address associated with your Microsoft account that you used to create your Xbox Live account.
    • The password associated with your Microsoft account. If you've forgotten the password, there's a button to retrieve it right below the text box.

      Note If you forgot the email address that you use to sign in, use the Lost Account Solution.

  3. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. If you choose this option, sign-in, settings, and syncing will happen automatically for all other Microsoft services. Complete this step by entering your password again and selecting Next.
  4. Select Let's play. This will sign you in, and the app will continue to open to your personalized Xbox experience.
  5. Once this sign-in is complete, you won't have to sign in to the Xbox Console Companion app, any Xbox games, or the avatar app again, unless you sign yourself out of the Xbox Console Companion app from the Settings menu in the Xbox Console Companion app.

Scenario 3: You have a Microsoft account that you use for your Xbox Live account, but you also have a different Microsoft account that you use for other Microsoft services

  1. On the Choose an account screen, select Microsoft account.
  2. On the Add your Microsoft account screen, you'll see the Microsoft account sign-in boxes, where you'll enter:
    • The email address associated with your Microsoft account that you used to create your Xbox Live account.
    • The password associated with your Microsoft account. If you've forgotten the password, there's a button to retrieve it right below the text box.

      Note If you forgot the email address that you use to sign in, use the Lost Account Solution.

  3. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. Select I'll connect my Microsoft account later so that this Microsoft account doesn't become your primary account.
  4. Select Let's play. This will sign you in, and the app will open to your personalized Xbox experience.
  5. Once this sign-in is complete, you won't have to sign in to the Xbox Console Companion app, any Xbox games, or the avatar app again, unless you sign yourself out of the Xbox Console Companion app from the Settings menu in the Xbox Console Companion app.

Scenario 4: You don't have a Microsoft account yet, but you want to start taking advantage of Microsoft services offered through Windows 10

  1. On the Choose an account screen, select Microsoft account.
  2. On the Add your Microsoft account screen, skip over the Microsoft account sign-in boxes and instead select Create one. Fill in the fields to create your new Microsoft account.
  3. On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. Use this option so that sign-in, settings, and syncing will happen automatically for all other Microsoft services. Complete this step by entering your password again and selecting Next.
  4. The system will auto-generate a new gamertag for you. An Xbox profile, including a gamertag, will be automatically associated with your email address. You can change your gamertag for free within the first 30 days. After that, there will be a small fee. For information on how to change your gamertag, see How to change your Xbox Live gamertag.
  5. Select Let's play. This will sign you in, and the app will open to your personalized Xbox experience.
  6. Once this sign-in is complete, you won't have to sign in to the Xbox Console Companion app, any Xbox games, or the avatar app again, unless you sign yourself out of the Xbox Console Companion app from the Settings menu in the Xbox Console Companion app.

Frequently asked questions about signing in to the Xbox Console Companion app

How do I sign in with a different gamertag? What if I want to sign in to the Xbox Console Companion app or a game with a different Xbox account than the one I originally used to sign in?

  • You can sign out of a game or the Xbox Console Companion app at any time and sign back in with a different gamertag.
  • Each time you sign in with a different Xbox account, the new account will be stored in the account picker, so that on future sign-ins, you'll only have to select the account from the account picker to quickly sign back in.
  • Your sign-in will carry across all Xbox-enabled apps, so if you sign in to a game or the Xbox Console Companion app with a new account, that account will subsequently be signed in to all other Xbox Console Companion apps until you sign out and sign back in with a different account.

To sign out, go to the Settings screen in the the Xbox Console Companion app. At the top of the General tab, select Sign out.

Image shows the Settings screen of the Xbox Companion app with the General tab selected, which shows the option to sign out first.

To sign back in, select Sign in when you open the app, and on the Here's how you look on Xbox Live screen, select Sign in with a different Microsoft account.

Image shows the Xbox logo and a Sign in button that appear when a user opens the Xbox Companion app.
Image shows a screen with a user’s avatar, gamertag points, and privacy settings that appear when a user signs in to the Xbox Companion app.

On the account picker screen, select a previously entered account, or select Microsoft account to sign in as a new user. The new user account will be added to the account picker for later use.

Why do I get an error when I sign in?

If you get an error or are unable to sign in, there are a few common issues that could be causing this:
  1. Make sure you're connected to a network and that you can access the Internet. To test your connection, go to Bing.com in your PC's browser.
  2. See if there's an Xbox Live service outage at Xbox status.
  3. Sign in at Xbox.com and ensure that your account is in good standing.
  4. Check your PC's clock. The clock must match the Xbox Live servers for sign-in to be completed. Your date and time settings for Set time automatically must be set to On.
  5. As a final step, try removing the Microsoft account by going to Settings, selecting Accounts, and then selecting remove next to the account. Then re-add the account from the account picker when you sign in to the Xbox Console Companion app.

United States only: Why am I being asked to pay 50 cents for creating a child account?

This is a Microsoft account policy for the creation of all child accounts in the United States. The policy requires an adult account to be set as their parent and for the parent to make a 50-cent charge on a verified credit card to prove the account is an adult account. This policy is in compliance with Children's Online Privacy Protection Act (COPPA). For more information, see Microsoft fee for creating a child account FAQ.

I purchased the game as “Account X” but want to play as “Account Y.” Can I do that?

Yes. From inside the game, choose Switch account (on the home screen or wherever the profile is located). If the game doesn't have a Switch account button, in the Xbox Console Companion app, select Settings, and then select Sign out. Then sign back in as the account you want to use and re-launch the game.

You can sign in with any Xbox profile, just remember that account will be used for all Xbox games until you switch it back.

I get an error message saying “You are already signed in to this game on another device.” What does that mean?

Some games only let you play them as the same Xbox account on one device at a time.

On the error screen, you'll have the option to sign out of that account on the other device and play on the device you want to use, or you can switch to a different Xbox account.

Note You can be signed in to the Xbox Console Companion app on as many devices as you like, but you can only sign in on an Xbox Live-enabled game in one place at a time to avoid collisions with your saved games and achievements.


Did this resolve the issue?

Still need help?

Request a call, chat online, and more.


Contact times

Phone support

Monday to Friday: 6:00am-5:00pm PTSaturday to Sunday: 6:00am-5:00pm PT

Web chat

Monday to Sunday: 24 hours a day

Sours: https://support.xbox.com/en-US/help/games-apps/apps-help/how-to-sign-in-xbox-console-companion-app

Console app xbox companion

How to use game streaming in the Xbox Console Companion app on Windows 10

Game streaming is the ability to play Xbox console games remotely from your console on any Windows 10 PC on your home network.

For Xbox One generation consoles, use the Xbox Console Companion app for game streaming to a Windows device. For Xbox Series X|S consoles, use the Xbox app for PC. For more info, see:

How to set up remote play

  • This feature allows you to leave your living room and play your favorite Xbox One games anywhere with access to your home network.
  • Game streaming uses the power of the Xbox console to manage the game. Your Windows 10 PC becomes a remote second screen so you can roam freely around your home while continuing to enjoy your Xbox console and games.
To take advantage of game streaming, you need:
  • Xbox One console: Game streaming must be enabled in Settings.
  • Windows 10 PC: You must be signed in to the Xbox Console Companion app with the same gamertag as on the Xbox One console.
  • Network connectivity: The Windows 10 PC and the Xbox One console must be on the same home network. Options:
    • Wired - Ethernet connection (recommended for both PC and Xbox One console)
    • Wireless - 802.11 N/AC wireless connection
For best performance, we recommend that your Windows 10 PC have:
  • At least 2 gigabytes of RAM
  • 1.5 GHz CPU or faster
  • Network connection to your home network:
    • Best performance: Wired Ethernet connection
    • Good performance: Wireless – 5 GHz 802.11 N or 802.11 AC wireless access point
    • Limited performance: Wireless – 2.4 GHz 802.11 N or 802.11 AC wireless access point

Note If a wired connection is not practical in your home due to the distance between your console and your home networking device, you can invest in either of two additional options that take advantage of the existing wiring in your home:

  • Powerline network adapters – These adapters allow you to use the existing electrical wiring of your home as a high-speed wired network.
  • MoCA (Multimedia over Coax) – These adapters allow you to use the existing coaxial cable wiring of your home as a high-speed wired network.

How to start game streaming from your Xbox One to your Windows 10 PC

Enable settings on your Xbox One

To use Xbox game streaming, you must first enable game streaming from your Xbox One. To do this, press the Xbox button  on your controller to open the guide, select Profile & system > Settings > Devices & connections > Remote features > Xbox app preferences. Do these two things:

  1. Under This Xbox, select Allow game streaming to other devices.
  2. Under Xbox app, select Allow connections from any device or Only from profiles signed in on this Xbox.

Connect your Windows 10 PC to your Xbox One

After ensuring that your console settings are correct, you need to establish a connection from your Windows 10 PC to your Xbox One console from within the Xbox Console Companion app on your PC:
  1. On your PC, launch the Xbox Console Companion app.
  2. Select Connection from the panel on the left side.
  3. The Xbox Console Companion app will scan your home network for available Xbox One consoles. Select the name of the console you want to connect to.

    Note All Xbox One consoles are pre-named "MyXboxOne." If you have multiple consoles, you should rename each one so that you can correctly identify the console you're trying to connect to. You can rename your console by pressing the Xbox button  on your controller to open the guide, selecting Profile & system > Settings > System > Console info, and then selecting the name of your console in the Name box.

  4. Once you have connected, you'll see the icons change to indicate you are connected, and you'll see new options for streaming, power, and media remotes. You'll also now have control of the console remotely.
Image shows the connection screen on the Xbox Companion app with a user’s Xbox One console connected.

How to launch game streaming from the Connection panel

To begin streaming, click Stream once the console is connected.

Image shows the Stream button highlighted on the Xbox Companion app.

How to launch a game from the Xbox Console Companion app

Connect your console to your PC, as described previously. After you click on any Xbox One game in the Xbox Console Companion app, you can initiate streaming from within that game’s Official Club.

Image shows the My games screen on the Xbox Companion app with a list of three games.

The game will be immediately launched on the Xbox One console, and streaming will start.

How to change streaming quality

After your PC is connected to your Xbox One console, you can select a quality level for the video. You can change the quality of your stream before you start streaming or while you are streaming. You should set the quality to the highest level that still gives you a good gameplay experience.

  1. In the Xbox Console Companion app, select Settings, and then Xbox One.

    Image shows the Settings screen on the Xbox Companion app with ow streaming quality highlighted.
  2. Under Streaming quality, select a video encoding level. We recommend:
    • Very high – For home networks with enough bandwidth to stream at 1080p and 60fps.
    • High – If both your Xbox One and your Windows 10 PC are connected with a wired Ethernet connection, or if your console and the PC are in the same room as the wireless router with minimal wireless interference.
    • Medium – For 5 GHz wireless networked PCs and consoles that are in different rooms within your home.
    • Low – For low-end PCs and tablets, as well as 2.4 GHz wireless networks.

Note You can always start with a higher setting and reduce your quality level until you reach the best performance your home network will support based on your current configuration. To try to improve your game streaming experience, see:

Playing Xbox games using Oculus Rift

Note As mentioned in the System requirements section above, your Xbox and PC need to be on the same wireless network.

  1. Make sure your Xbox One is on and you’re signed in.
  2. On your PC, sign in to the Xbox Console Companion app with the same profile you’re using on Xbox One.
  3. Open the Oculus app and sign in with your Oculus account.
  4. Search for “Xbox” and install Xbox One Streaming.
  5. Open Xbox One Streaming and, if necessary, choose your Xbox.
    • If there’s only one Xbox on your network and it’s turned on, the app will choose it automatically.
    • If the app doesn’t see an Xbox, make sure your Xbox is on and you’re signed in.
    • If you need to connect to your Xbox using its IP address, you’ll find the IP address by opening the guide and going to Profile & system > Settings > General > Network settings > Advanced settings.
  6. Put on your Rift headset and start using your Xbox.
  • While streaming to Oculus, the Xbox button  on your controller opens the Oculus universal menu instead of taking you to Xbox Home. To use the functionality of the Xbox button , move your head to aim the cursor at the virtual Xbox button  and either press the A button  on your controller or long-press A to act on notifications or open the power menu.
  • To adjust streaming quality—for instance, if you’re adjusting for a slow network—move your head to aim the cursor at the Network icon below the screen and select a lower quality level (the default level is Very High).

Protected video and HDCP-protected content can't be streamed with game streaming. This includes protected HDMI television content as well as the content from many media applications.

Using in-game chat and party chat

Before you begin game streaming, connect your Xbox Wireless Headset to your Windows 10 PC via Bluetooth, or plug your USB headset or microphone into your PC, or plug your chat headset into your controller. Your headset must be selected as the default playback and recording device on your PC. To access this setting, open Control Panel, select Hardware and Sound > Sound > Manage audio devices.


Did this resolve the issue?

Still need help?

Request a call, chat online, and more.


Contact times

Phone support

Monday to Friday: 6:00am-5:00pm PTSaturday to Sunday: 6:00am-5:00pm PT

Web chat

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FIX: Xbox Console Companion app not working

How to manage the My games list in the Xbox Console Companion app on Windows 10

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The My games section in the Xbox Console Companion app on Windows 10 lets you browse and launch your game collection from a single location.

A list of games appears on the Xbox Console Companion My games screen.

The Xbox Console Companion app supports automated discovery of all Microsoft Store games and some non-Store (Win32) PC games, so they’re added to your game collection within the app automatically. But due to the sheer number of games and sources of content a user can go to when looking for or purchasing new games, there will always be titles that have not yet been identified as a game.

How to add a game or program that was not automatically added to the My games list

If a game or program isn't automatically added, you can manually add it to your collection by selecting My games and then selecting Add a game from your PC.

You'll see a scrollable list of all Win32 games and programs that have Start menu shortcuts. From the list, find what you want to add to your My games menu so you can quickly browse for and launch the games you want to play or programs you want to use.

A list of games a user can add to their PC appears.

Once you've selected your choices, select Add selected games at the bottom of the pop-up window.

In a list of games a user can add to their PC appears, the user has highlighted a game.

Your games and programs are now added to your list.

How to remove a game or program from the My games list

You can right-click on any title to bring up a pop-up box with the following options:

On the Xbox Console Companion My games screen, a user has right-clicked a game to see the Play and Remove from my games options.

What to do if a game or program doesn’t appear on the “Add a game from your PC” list

If a game or program doesn’t appear in your scrollable list, you haven't added a shortcut to the Start menu. To add your game, you'll need to create a Start menu shortcut. This can be done in several ways:

Uninstall and reinstall your game

Most Win32 PC games and programs give you the option during install to add a Start menu shortcut or a desktop shortcut. If you didn’t add a shortcut when you installed your game, uninstall and reinstall the game, and then create the shortcut when prompted.

On the Age of Mythology installation screen, options to create a start menu and desktop shortcut are both checked.

Note At this time, the “Add a game from your PC” feature doesn't recognize desktop shortcuts, but you can use the desktop shortcut to create a Start menu shortcut so you can add your game to the My games list in the Xbox Console Companion app.

Use a desktop shortcut to create a Start menu shortcut

Open File Explorer and copy and paste the following path into the file path bar:

  • %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\
The path %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ has been written in the File Explorer file path bar so that a user can go to the Start menu shortcut location.

This is the Start menu shortcut location. You now can copy and paste your desktop shortcut into this file location.

The Windows Start menu shortcut screen is shown in File Explorer.

If the Xbox Console Companion app is still open, close and restart the app. The new programs will now appear in the “Add a game from your PC” list.

What to do if the game or program doesn’t have a desktop shortcut

Depending on where the program is installed, locate the program in either your C:\Programs Files folder or your C:\Programs Files (x86) folder. Once you've found the program, right-click on the file and select Create shortcut.

A user has right-clicked on a Windows program and has selected the Create shortcut option.

Once you've created the shortcut, you can move it to the Start menu using the same steps in the “Use a desktop shortcut to create a Start menu shortcut” section.


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