Xfinity app not working

Xfinity app not working DEFAULT

Don’t know why the Xfinity stream not working on Roku? In this post, you will definitely find out why and learn how to troubleshoot like an expert.

Moreover, we will discuss why your stream does not work and what you can do to resolve the issue at home.

Following our methods and recommendations, you just can’t go wrong so keep reading!

To Fix Xfinity Stream on Roku, first ensure that your Xfinity device is working correctly. Make sure that it is turned on, the streaming is flowing correctly, and that there aren’t any general hardware malfunctions.

Now, we will jump into more details for people with more complex causes so there is nothing to worry about. We got you covered!

Why is Xfinity Stream Beta Not Working on Roku?

There is more than one reason that could impact your Roku and Xfinity workflow.

Your streaming services generally depend on your network and later in the post we will address this concern.

First, you should perform the obvious general troubleshooting so we can start excluding possibilities right away!

Method #1 General Troubleshooting

There are a few approaches that you would need to start with and if they do not help, you will slowly build up your way to more complex solutions.

  • Ensure that Roku is linked to the same network as your Xfinity device.
  • Restart Xfinity device.
  • Restart Roku device.
  • Hardwire your Roku to the network (optional).
  • Reset Roku account credentials and re-login.
  • Verify all cables, disconnect and reconnect from scratch.
  • Test hardware cables for malfunctions.

Method #2 Relog Xfinity Beta Channel

Another quick fix you can apply to your Roku TV in case your Xfinity stream isn’t running correctly is to sign in & out of the beta stream channel.

This method is known to refresh the streamflow and resolve any temporal issues within your Roku TV.

This could also help with general issues related to your account so make sure to apply this step accordingly before proceeding any further.

To perform this method, follow the steps we have provided for the process down below:

  1. Enter the Xfinity App on your Roku TV.
  2. Navigate to Settings and head to the Account Tab.
  3. Locate the Sign Out options.
  4. Wait for a while and then click on Sign In.
  5. Enter your Xfinity Credentials and click on the log-in button.

Now, head to the Xfinity beta channel and see if the issue persists.

If it does and you still can’t figure out how to deal with the Xfinity stream on Roku not working, feel free to proceed with our next method.

Method #3 Check Internet Network

xfinity stream beta not working on roku

Another general issue that could interfere with your Xfinity beta channel is a bad network.

Having slow internet speed or interference could really prevent your Xfinity channel from working because the connection could be damaged.

In case your network has a bad signal, there is a great possibility that your Xfinity beta channel will be slow as well.

In that regard, we have prepared two useful methods that will help you improve the overall quality of your internet connection:

Relocate Router

One of the best approaches, when it comes to bad internet, would be relocating your router closer to the receiver.

This method is well-known to effectively increase your network’s speed depending on how close your modem router is to the device.

We recommend putting your router in one room with your Roku device to avoid any kind of interference that might prevent your connection from working correctly.

Restart Router

Another simple method of troubleshooting temporal network problems is a modem/router restart. You simply have to turn off your router and unplug the power cable.

Then wait for a few minutes, and plug it back in. Keep in mind that this action is recommended to take place at least once a week to avoid bad connectivity and high latency.

Method #4 Power Cycle Roku

After all this, we can now conclude that your network is not the problem. A trustworthy troubleshooting method would be to cleanly reboot your Roku device.

Power cycling Roku will resolve any power-related issues within your device and probably help if the Xfinity stream on Roku isn’t working.

Without further ado, let’s get into the essential process of power cycling your Roku device.

  1. Turn Off your Roku device using the remote.
  2. Unplug the Power Cable from the power outlet.
  3. Wait for 3-5 minutes.
  4. Plug the power cable back in.

Easy as that, you have now performed a power cycle on your Roku device and hopefully resolved any temporal issues messing with your Xfinity beta channel.

Method #5 Update Your Roku Device

It is well-known that aged software could cause issues within your Xfinity beta channel and keeping your Roku’s firmware up to date is of great importance.

In order to do that you must access the settings and head to Software Update. Then click on Check for Updates and if there is a new one make sure to download & install it.

After updating your device, head to the Xfinity Beta channel and check if your stream is now working.

If it didn’t help, don’t get discouraged yet, as down below are the options you have left.

Read Next: How to block channels on Xfinity?

Xfinity Stream Not Working on Roku Issue Still There…

If none of the methods above were helpful, you are left with just a few possibilities. Your Xfinity or Roku device is broken or is too old.

For further assistance, you contact both Xfinity and Roku customer service and explain what you are trying to achieve.

Don’t forget to mention what you’ve tried so you can save as much time as possible.

If you have identified an issue with your network, on the other hand, there is no point contacting any customer service but your internet supplier.

Bottom Line

If all of the steps above are applied correctly, the Xfinity stream not working on Roku shall no longer be an issue for you.

After all, this could be just a temporal inconvenience and with the proper restart, the issue should be eventually resolved.

For related posts and more about Xfinity and Roku, make sure to visit our technical-related blog that will help you resolve any other issues.

Sours: https://xtrium.com/xfinity-stream-not-working-on-roku/
xfinity stream app not working

Xfinity Stream App is an application by Comcast that allows the subscribers of Xfinity cable to watch television on any device. The app is available for Apple users as well as Android users. You can use it to stream top networks, watch live sports, watch news channels, and thousands of movies and ON Demand television shows on any mobile device. The app is quite popular among the Xfinity users and caters to the growing demand for mobile TV for Xfinity users. Sometimes the users face the issue of the Xfinity Stream app not working properly or entirely. There are several issues that can cause the app to not work properly. Here are a couple of more common issues with the app and what you can do to resolve them.

Xfinity Stream App Not Working

Sometimes this error happens that although you are at your house, the app still says that you are not at home. In such a case there are a few things that you can do to resolve the problem. They are listed below.

  • The first thing that you should do is check your WiFi connection. If your device’s WiFi is not turned on, you can receive the “not at home error” on your Xfinity Stream App. So if your WiFi is turned off, turn it on by going to the device settings.
  • The second most common reason for this error is that the users have their device connected to some other WiFi connection instead of their home connection. So check if you are connected to the right WiFi connection.
  • If you are connected to the right WiFi connection and still the problem persists then try restarting your device. Once the device is back on, go to the Xfinity Stream app and check if now your app recognizes that you are connected to the home network.
  • If none of the above works then you will have to contact the Xfinity customer support.

Troubleshoot For When Cloud-Based DVR Recordings Don’t Play or They Suddenly Stop

If you are facing the issue that the cloud-based DVR recordings are not playing or they suddenly stop, there are a few things you can do to resolve the issue.

  • Firstly check that the device you are using has an active working internet connection.
  • If you are connected to the Internet, the next thing you should try to troubleshoot the problem is to close the app and then re-open it. Sometimes the apps malfunction due to various reasons and they require a restart to work properly. Try playing the DVR recording after re-opening the app
  • If the problem persists, you should try force-quitting the app. After force-quitting the app, wait for a couple of minutes and then open the app again. Now try playing the DVR recording.

In most cases taking these steps should resolve the problem. However, if the problem still persists, you should contact the Xfinity Customer Support.

Categories ComcastSours: https://internet-access-guide.com/xfinity-stream-app-not-working/
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Xfinity Stream

Turn any screen into a TV with the Xfinity Stream app––included with your Xfinity service.

Never miss out on must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on your phone or tablet. And now you can cast your entertainment to the big screen with Chromecast and supported TVs.

Top Features
• Watch up to 250+ channels of live TV on the go and your entire channel line-up at home
• Schedule DVR recordings from any device
• Access thousands of shows and movies to stream On Demand
• Download your recordings and movie library to watch offline
• Cast from your smartphone or tablet to the big screen with Chromecast and supported TVs
• Start watching right after order, and get your full set of channels and features as soon as your services are activated in your home


Help & Support
• Features may vary based on level of service.
• Additional information on the Xfinity Stream app minimum system requirements: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
• Look up your existing Xfinity ID (email, mobile phone, or username) or reset your password: xfinity.com/password
• Learn more about ‘Do Not Sell My Personal Information’ options at https://www.xfinity.com/privacy/manage-preference
• Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. For more information, please see www.nielsen.com/digitalprivacy.
• License Agreement: Your use of this application is subject to the Xfinity Web Services Terms of Service located at http://my.xfinity.com/terms/web/ . If you do not agree to the terms and conditions of the Web Service Terms of Service, do not download, install, or use this application.

Sours: https://play.google.com/
How to fix provisioning issue on Fire Stick with (New) Beta version of Xfinity app 12-21-20

Xfinity Flex Box & Stream app not working for some users (error ENT-22013, stuck on 'Refresh' screen)

Developing…

Previously known as Xfinity Instant TV, Xfinity Flex is a 4K enabled streaming box that enables users to enjoy multiple streaming services from a single place.

Exclusive to Comcast Xfinity internet users, the service is available at no additional cost. It was launched in 2017.

Xfinity Flex is an alternative for OTT bundles and features more than 10,000 free movies and shows. Users can also make use of the Xfinity Voice Remote to search across all streaming services.

Xfinity-Flex-Box-inline

Having said that, many Xfinity Flex Box and Stream app users report that it is not working. Subscribers say they are greeted with the error code ENT-22013 with no apps displayed.

Users say they have tried restarting the box, rebooted the internet but nothing seems to work right now. Moreover, the Xfinity app seems to be affected by the same issue.

Many subscribers report that they are stuck on the main menu. The only thing they can see are the account, settings, and the help button.

Xfinity-Flex-Box-ent-22013-error-not-working

We were watching Netflix and all of a sudden it went back to the main menu but no apps displayed. When trying to use the help feature I get ENT-22013. I have restarted through the menu several times, unplugged for 5 mins plugged it back in, even reset the gateway. So far no luck, is there anything else I can do to resolve it?
(Source)

Our Flex Streaming Box is having a problem where no apps are showing upon startup. The only buttons available are Account, Settings, and Help, then Refresh. When Help is selected the error 22013 appears.

I’ve tried restarting the box, our internet, and using the mic to navigate to apps. Using the Mic is the furthest I’ve gotten, but when I tested it by going to Hulu and starting a show, the Flex returns to Account, Settings, Help, Refresh screen and only the show’s sound plays.
(Source)

Xfinity Support on Reddit clarified that the error code ENT-22013 suggests that the Flex Box cannot reach the server to load the menu because of some API issue.

It looks like something is wrong on Comcast’s end since Xfinity Flex is not working for many, but there is no official word from the service provider right now.

We will keep an eye out on the situation and update this article once more information is available so make sure you stay tuned.

Note: We have more such stories in our dedicated Bugs and Issues Section so be sure to follow them as well.

Featured image source: Xfinity

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

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Sours: https://piunikaweb.com/2021/10/04/xfinity-flex-box-and-stream-app-not-working-stuck-on-refresh-screen/

Not working app xfinity

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When you want to spend a relaxing day at home, the Xfinity Stream App is an excellent choice. I watch almost all of my favorite shows on this app; it’s usually always running in the background as I complete my chores. It also helps me unwind after a tiring day at work.

One day, as I tried to turn on the Xfinity App on my Samsung TV, I saw an error message. I tried to exit the app and restart it but to no avail. It seemed that the app just wouldn’t respond. 

Desperate to resolve the issue, I turned to the internet and tried to google all possible solutions. Luckily, I was able to fix my problem after quite a bit of searching. So now, I’ve compiled a list that you can turn to if you ever face issues with your Xfinity app.

If Xfinity Stream app is not working on Samsung TV, reinstall the Xfinity stream app on your Samsung TV. If that does not work, updating the TV to the latest firmware should get Xfinity stream app working again.

Unplug the TV and Router and Plug it again

Before you try any of the other solutions mentioned below, the easiest solution is to power cycle your TV and router. Power cycling refers to turning your device off and then on again to help reset the network.

To power cycle your device here is what you can do:

  • Turn off your device.
  • Turn off your TV and router, and then unplug both devices,
  • Wait for at least one minute before plugging them back in,
  • Turn on both devices,

If you’re an Xfinity user, you should look out for the best modem and router combinations for Xfinity in order to have optimum internet coverage and speed at all times so that you can enjoy uninterrupted streaming.

In case the error persists, try out the solutions mentioned below.

Clear Xfinity Stream App/Browser Memory and Clear Cache

Sometimes, a corrupted cache may lead to error messages, especially the “TVAPP-00100” error message may indicate problems with your app or browser’s cache.

If you stream Xfinity on your browser, here are the steps to follow:

  • Go to the settings menu
  • Select advanced settings option
  • Go to the Privacy and Security menu
  • Scroll until you find the “Clear Browsing Data” option
  • For the time range, select “All Time.”
  • Ensure that the boxes beside Cookies, Browsing History and Cache are checked
  • Select “Clear Data”

The steps you will need to follow to clear the cache for the Xfinity app are a bit different:

  • Go to the Settings app on your Android device.
  • Select the “Apps” option
  • Scroll and select the Xfinity Stream app
  • Select Storage or Clear Cache

Delete the Xfinity Stream App and Reinstall it

In case the stream works fine on your phone but the Samsung TV Stream App is still having issues, you can use the TV’s remote to navigate and uninstall the Xfinity Stream Beta App. Then reinstall it after some time.

If you’re using an Xfinity box user and your Xfinity remote is not working, try programming and resetting the remote.

If you’re using an Apple device, you will need to delete and reinstall the app instead of clearing the cache, as mentioned in the earlier step.

Here’s what you can do:

  • On your home screen, long-press the app until an “X” icon shows up,
  • Tap on it and then select “Remove App,”
  • On the dialogue box that pops up, select “Delete App,”
  • Now, open App Store,
  • On the search bar, type in “Xfinity Stream App,”
  • Ensure that the app is by the correct developers and is the latest update,
  • Tap on the “Get” or cloud icon beside the app to reinstall it

Check for Samsung’s Latest Firmware/Software Updates

Sometimes, incompatible or outdated firmware or software on your Samsung TV may be causing the issues. To resolve this, check for updates and download them.

Here’s how you can do that:

  • On your TV’s home screen, go to the Settings app
  • Scroll and select the “Support” option
  • Select the Software Update option
  • Tap on “Update Now”
  • Wait while the updates are completed.

Be Sure to Accept the Terms and Conditions to the Xfinity Stream App Again

Once you delete and reinstall the Xfinity Stream App on your device, you will need to accept the terms and conditions of service again. Again, make sure you do this for the proper functioning of your app.

To do so, here are the steps to follow:

  • Open the Xfinity Stream App on your device
  • Enter your user ID and password for the service
  • On your screen, you will be prompted to accept the Terms and Conditions
  • Tap on the message to read through the terms
  • Tap the “Yes” check box to accept the terms

Download Program is Corrupted

Due to network interruption or some other issue, the download file in the app may be corrupted. In this case, the file may not open or prompt a proper playback process. If you think that your download file is corrupted, you can delete it and download it again.

Ensure that you have a stable network connection so that your device can stay connected to the internet. Losing the internet connection in the middle of a download can cause the file to degenerate.

Contact Xfinity Customer Support

In case none of the solutions work for you, it may be a good idea to call Xfinity Customer support. Sometimes, due to some regular updates, the app may not work as usual. When contacting customer support, ensure that you have all credentials ready so that they are able to help you right away and state your problem clearly and do not leave anything out.

Final Thoughts on How to Fix Xfinity Stream App not Working on Samsung TV

Using these solutions, you can get your Xfinity Stream App to get working in seconds. Instead of deleting and reinstalling the app, you can also try force quitting the app and then opening it again; sometimes, this resets the connection and gets the app to start working. 

Additionally, before you try out the solutions mentioned above, ensure that your Xfinity App is the one causing the issue and not your network connection. Try restarting your Wi-Fi router or connecting to a different network to determine whether you are facing connectivity issues. Also, try using Xfinity stream on a different device and see if it works on it.

If you want to try out a few more solutions before contacting customer support, you can always post your issue on the Xfinity Forum (forum.xfinity.com) and get advice from fellow users and see what worked for them and what didn’t.

If you don’t really want to run into these issues again, you might want to look into the best TVs that work with Xfinity.

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Frequently Asked Questions

How do I get the Xfinity app back on my Samsung TV?

Go to the Samsung Smart Hub app store and download the Xfinity app again.

What devices does Xfinity stream work on?

Currently, Xfinity App only works for Android and iOS devices, some Samsung TV devices, LG devices, Roku devices and Amazon Fire TV.

How much is the Xfinity Stream app?

Currently, there are no additional charges for the Xfinity Stream App.

Where can I watch Xfinity stream?

You can subscribe to Xfinity TV and watch Xfinity stream on any supported devices.

Sours: https://robotpoweredhome.com/xfinity-stream-app-not-working-samsung-tv/
How to fix Xfinity App not opening or not working problem on your phone in 2021

The Xfinity Stream app allows you to access thousands of TV shows and series from your phone, tablet, computer, or Smart TV.

As one of the most preferred apps, Xfinity Stream allows you to watch content from top networks, live sports, news events, and thousands of On Demand TV shows and movies.

While the application is among the best for watching over 200 channels or live TV on the go, it has its host of issues.

Sometimes you encounter a problem where the app is not showing all channels or cloud-based DVR recording suddenly stops or won’t play.

When Xfinity Stream is not working, you cannot access a channel, watch a live event, or stream a movie. You must know the primary cause of the problem to be able to fix it.

Causes of some of the most common problems on Xfinity

Some of the reasons you have problems with the service include:

  • The app is out-of-date
  • Your device does not have an active network
  • You have a corrupted program

How to fix common issues on Xfinity

The following are other common problems with the Xfinity Stream app and how to fix them.

1. A downloaded program will not play

If you have a program that you have downloaded and will not play or is corrupted, the following is what you can do:

  • Delete the program and then download it again.
  • Ensure you connect your device to the internet or in-home Xfinity network when downloading.

It is helpful that you do not change or lose your internet connection. If that happens, the file you are downloading will get corrupted again.

2. Unable to watch Xfinity away from home

If you are unable to watch Xfinity away from home, here is what you should do:

  • If you have subscribed to Xfinity or X1 package that comes with cloud-based DVR, start by recording movies and TV shows in the cloud.
  • When you go out of your in-home Xfinity network, access the service using the Xfinity Stream app or Xfinity Stream portal on your smartphone or computer through the chrome
  • Stream the completed recordings on your tablet or mobile device.

You can also download the recordings while connected to any mobile or wireless network.

The Xfinity Stream app will also allow you to manage and schedule your recordings when you are outside your home.

3. Unable to cast the Xfinity Stream app

Unfortunately, you can’t cast the Xfinity app from your phone to a TV. But here is what you can do:

  • Use Roku to watch content
  • Connect a PC to your TV via Chromecast
  • Use an HDMI cable

Understand that Comcast, the company behind Xfinity, does not support any form of casting. Thus, you can watch content from the app by using a compatible device.

4. Xfinity Stream app is not working on Roku

Numerous problems can explain why the Xfinity Stream app is not working on Roku. For example, your current stream has lost a network connection, and you get an error.

Some of the fixes include:

  • Use your Roku remote and then select OK
  • Reselect the channel from your current lineup
  • Resume streaming

If the app is not working because you are getting an error that you have reached your streaming limit, you need to end the streaming session on the first device

Other fixes for the app not working on Roku include:

  • Log out and log back into the Xfinity Stream beta channel if you cannot watch content
  • Check your network connection to ensure you have a strong internet access
  • Check that your Roku device has access to the network
  • Hardwire the Roku device by using an Ethernet cable
  • Reset your Roku account’s password and username

It is also helpful to ensure your Roku device model supports the app.

5. Xfinity Stream app keeps freezing

Whenever you use the application, and it keeps freezing:

  • Power-cycle the device
  • Close and re-try to open the app
  • Sign out and sign back in of the app
  • Reinstall the application to get the latest version

The above steps can also work if the app is not working on Smart TV.

6. Xfinity Stream is not working on Fire Stick

You can only use the app if it is compatible with your device. If the app is not working on Fire Stick, it is because it is not on Xfinity’s compatibility list.

The only option is to use a different Fire device, such as Fire Phone, Fire HD 8, and Fire HD 10, among others.

Stream Xfinity seamlessly

If the Xfinity Stream is not working on your device, you can start by troubleshooting the problem to know the primary cause of the issue.

A simple fix is to power-cycle your device or delete a program in the case of a corrupted file. Also, ensure that the app is compatible with your device before using it.

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